Hi Dan,
Go to share/html/Elements and pick up Quicksearch change it to this:
<div class="ticket-overview">
<&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
titleright => loc("Edit"), titleright_href =>
$RT::WebPath.'/Prefs/Quicksearch.html' &>
<& /Elements/QueueSummary,
cache => 'quick_search_queues',
queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
$unwanted->{$_->Name} },
conditions => [ {cond => "Status = 'new'", name => loc ('new') },
{cond => "Status = 'open'", name => loc ('open') },
{cond => "Status = 'stalled'", name => loc ('stalled') },
{cond => "Status = 'resolved'", name => loc ('resolved') }]
&>
</&>
</div>
<%INIT>
my $unwanted = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
</%INIT>
Torsten
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
> Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
> Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen,
> Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich
> haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg
> Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Im Auftrag
> von Dan O'Neill
> Gesendet: Sonntag, 3. Februar 2008 22:16
> An: rt-users@lists.bestpractical.com
> Betreff: [rt-users] RT 3.6.5 - quick search shows resolved
> tickets,seems wrong
>
> In RT 3.6.5 when you use quick search it displays tickets
> that are Resolved. I believe it used to only show tickets
> that were New, Open or Stalled.
>
> The settings in ./share/html/Elements/Quicksearch seem to
> confirm that Resovled tickets aren't part of the search conditions.
>
> Can anyone shed light on this?
>
> Thanks,
>
> dano
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com Commercial
> support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
