On Mon, 2008-02-11 at 17:43 +0100, Emmanuel Lacour wrote: > On Mon, Feb 11, 2008 at 04:31:15PM +0000, Oliver Jeeves wrote: > > > > Basically, I want some users to use the self service interface, but to > > be able to see all the tickets in a particular queue. > > > > To do this, I would need either to somehow cause some priveledged users > > to be presented with the self service interface. > > > > Or, add unpriveledged users to a group and user a trigger to add the > > group as a CC for tickets in that queue. > > > > What would people suggest for achieving this? > > > > Here we put custommers as Privileged and give them the correct rights to > see their tickets (one queue per customer) using scripts from our > customers database. > > Don't know if this is the best way, but it meet our needs ;)
The only problem with that, is that we'd prefer to present our customers with the self service interface, rather then the priveledged user interface. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
