Hi, I've asked this question before, but didn't get a responce, so sorry for repeating myself:
http://lists.bestpractical.com/pipermail/rt-users/2008-January/049721.html Basically, I want some users to use the self service interface, but to be able to see all the tickets in a particular queue. To do this, I would need either to somehow cause some priveledged users to be presented with the self service interface. Or, add unpriveledged users to a group and user a trigger to add the group as a CC for tickets in that queue. What would people suggest for achieving this? Is there an easier solution that I have overlooked? Regards, Oliver. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
