To answer a couple of my own questions. Google advanced works on bestpractical.com. List.bestpractical.com does not work.???
Many entries on "Valid User" and I am not using LDAP. (though thinking of it for the future) Looks like I have got the permission correct. But will try other variations. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of tmccarthy Sent: Monday, February 25, 2008 2:00 PM To: 'Ruslan Zakirov' Cc: [email protected] Subject: Re: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email FailingTo Create Ticket Ruslan Thank you, My only poor excuse is to blame the decongestants, though now I have a new error( the old ones taught me about alias entries, smrsh etc.) C # cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony-problem --url http://172.16.2.123/rt3/ Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/rt-mailgate line 102, <> line 1. not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <> line 1. I have given "everyone" permission to create ticket and comment on a ticket and modifyACL on the telephony-problem queue. Is there another place I must give permission? Can your clear insight help me? In the meantime I will search the posts. Also is there an way to search thought the posts? I tried Google advanced with a restriction on the url? But not sure it is scanning everything. Best Tom -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Monday, February 25, 2008 12:32 PM To: [EMAIL PROTECTED] Cc: [email protected] Subject: Re: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email Failing To Create Ticket You have no : in --url http:// instead of http// On Mon, Feb 25, 2008 at 9:21 PM, <[EMAIL PROTECTED]> wrote: > > > All > > This is a new install of RT on CentOS 5.1 using the rpm from the > tlviewer.org (thank you). Most of it went well, rt works fine can create > tickets, queues, groups, etc. I am new to RT and still configuring. But > incoming email is failing to create ticket. Outgoing notification work fine > I am usining sendmail, and have tested the alias but the issue appears to be > at rt-mailgate As just a line command fails. I have reviewed the list and > seen that the new version of RT uses http to interact and send mail. Here is > the test message and the failures. > > > > cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony > --url http//172.16.2.123/rt3/ > Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at > /usr/sbin/ rt-mailgate line 102, <> line > 1. > Use of uninitialized value in pattern match (m//) at > /usr/lib/perl5/vendor_perl/ > 5.8.8/HTTP/Cookies.pm line 45, <> line 1. > An Error Occurred > ================= > > 400 URL must be absolute > This is /usr/sbin/rt-mailgate exiting because of an undefined server error > at /u sr/sbin/rt-mailgate line 150, <> > line 1. > [EMAIL PROTECTED] ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug > --queue > telephony-problem --url http//172.16.2.123/rt3/ > Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at > /usr/sbin/rt-mailgate line 102, <> line 1. > Use of uninitialized value in pattern match (m//) at > /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1. > An Error Occurred > ================= > > 400 URL must be absolute > This is /usr/sbin/rt-mailgate exiting because of an undefined server error > at /usr/sbin/rt-mailgate line 150, <> line 1. > > > > I can supply any information needed:Below is RT_SiteConfig etc. Please tell > me what to include. Also though may be unrelated, I have two other > installation issues; the root redirect (/ vs. "/rt3" does not work from > RT_SiteConfig and the log redirect fails (see commented out configs below). > Again I can supply any information needed. Not sure what you may need. > > Thanks in advance. > Tom > [EMAIL PROTECTED] > > cat /etc/rt3/RT_SiteConfig.pm > # Any configuration directives you include here will override > # RT's default configuration file, RT_Config.pm > # > # To include a directive here, just copy the equivalent statement > # from RT_Config.pm and change the value. We've included a single > # sample value below. > # > # This file is actually a perl module, so you can include valid > # perl code, as well. > # > # The converse is also true, if this file isn't valid perl, you're > # going to run into trouble. To check your SiteConfig file, use > # this comamnd: > # > # perl -c /path/to/your/etc/RT_SiteConfig.pm > > Set( $rtname, 'BroadStripe'); > > # Set( $Organization , "example.com"); > > # Look into the zoneinfo database for valid values (/usr/share/zoneinfo/) > Set( $Timezone , 'US/Central'); > > Set( $WebBaseURL , "http://rt.millennium.corp";); > > Set( $WebPath , "/rt3"); > #My Customizations > Set($CorrespondAddress, '[EMAIL PROTECTED]'); > Set($CommentAddress, '[EMAIL PROTECTED]'); > #Set($LogToSyslog, ''); > #Set($LogToFile, 'debug'); > #Set($LogDir, '/var/log/rt3'); > #Set($LogToFileNamed , 'rt.log'); > Set($OwnerEmail, "[EMAIL PROTECTED]"); > Set($MyTicketsLength, 20); > > > 1; > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
