All Thank you for your help.
To document root cause and fix. In Sendmail alias file when you use an IP address for url it fails. When you replace the IP with "localhost" it works. Rt-mailgate --url http://172.1.1.13/rt3 fails rt-mailgate --url http://localhost/rt3 works by the way, just to make it interesting rt-mailgate --url http://172.1.1.13/rt3 works at the command line. Again thanks Best Tom -----Original Message----- From: tmccarthy [mailto:[EMAIL PROTECTED] Sent: Monday, February 25, 2008 3:54 PM To: 'tmccarthy'; 'Ruslan Zakirov' Cc: [email protected] Subject: RE: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email FailingTo Create Ticket To answer a couple of my own questions. Google advanced works on bestpractical.com. List.bestpractical.com does not work.??? Many entries on "Valid User" and I am not using LDAP. (though thinking of it for the future) Looks like I have got the permission correct. But will try other variations. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of tmccarthy Sent: Monday, February 25, 2008 2:00 PM To: 'Ruslan Zakirov' Cc: [email protected] Subject: Re: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email FailingTo Create Ticket Ruslan Thank you, My only poor excuse is to blame the decongestants, though now I have a new error( the old ones taught me about alias entries, smrsh etc.) C # cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony-problem --url http://172.16.2.123/rt3/ Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/rt-mailgate line 102, <> line 1. not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <> line 1. I have given "everyone" permission to create ticket and comment on a ticket and modifyACL on the telephony-problem queue. Is there another place I must give permission? Can your clear insight help me? In the meantime I will search the posts. Also is there an way to search thought the posts? I tried Google advanced with a restriction on the url? But not sure it is scanning everything. Best Tom -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Monday, February 25, 2008 12:32 PM To: [EMAIL PROTECTED] Cc: [email protected] Subject: Re: [rt-users] New Clean Install RT 3.6.5 -- Incoming Email Failing To Create Ticket You have no : in --url http:// instead of http// On Mon, Feb 25, 2008 at 9:21 PM, <[EMAIL PROTECTED]> wrote: > > > All > > This is a new install of RT on CentOS 5.1 using the rpm from the > tlviewer.org (thank you). Most of it went well, rt works fine can create > tickets, queues, groups, etc. I am new to RT and still configuring. But > incoming email is failing to create ticket. Outgoing notification work fine > I am usining sendmail, and have tested the alias but the issue appears to be > at rt-mailgate As just a line command fails. I have reviewed the list and > seen that the new version of RT uses http to interact and send mail. Here is > the test message and the failures. > > > > cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony > --url http//172.16.2.123/rt3/ > Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at > /usr/sbin/ rt-mailgate line 102, <> line > 1. > Use of uninitialized value in pattern match (m//) at > /usr/lib/perl5/vendor_perl/ > 5.8.8/HTTP/Cookies.pm line 45, <> line 1. > An Error Occurred > ================= > > 400 URL must be absolute > This is /usr/sbin/rt-mailgate exiting because of an undefined server error > at /u sr/sbin/rt-mailgate line 150, <> > line 1. > [EMAIL PROTECTED] ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug > --queue > telephony-problem --url http//172.16.2.123/rt3/ > Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at > /usr/sbin/rt-mailgate line 102, <> line 1. > Use of uninitialized value in pattern match (m//) at > /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1. > An Error Occurred > ================= > > 400 URL must be absolute > This is /usr/sbin/rt-mailgate exiting because of an undefined server error > at /usr/sbin/rt-mailgate line 150, <> line 1. > > > > I can supply any information needed:Below is RT_SiteConfig etc. Please tell > me what to include. Also though may be unrelated, I have two other > installation issues; the root redirect (/ vs. "/rt3" does not work from > RT_SiteConfig and the log redirect fails (see commented out configs below). > Again I can supply any information needed. Not sure what you may need. > > Thanks in advance. > Tom > [EMAIL PROTECTED] > > cat /etc/rt3/RT_SiteConfig.pm > # Any configuration directives you include here will override > # RT's default configuration file, RT_Config.pm > # > # To include a directive here, just copy the equivalent statement > # from RT_Config.pm and change the value. We've included a single > # sample value below. > # > # This file is actually a perl module, so you can include valid > # perl code, as well. > # > # The converse is also true, if this file isn't valid perl, you're > # going to run into trouble. To check your SiteConfig file, use > # this comamnd: > # > # perl -c /path/to/your/etc/RT_SiteConfig.pm > > Set( $rtname, 'BroadStripe'); > > # Set( $Organization , "example.com"); > > # Look into the zoneinfo database for valid values (/usr/share/zoneinfo/) > Set( $Timezone , 'US/Central'); > > Set( $WebBaseURL , "http://rt.millennium.corp";); > > Set( $WebPath , "/rt3"); > #My Customizations > Set($CorrespondAddress, '[EMAIL PROTECTED]'); > Set($CommentAddress, '[EMAIL PROTECTED]'); > #Set($LogToSyslog, ''); > #Set($LogToFile, 'debug'); > #Set($LogDir, '/var/log/rt3'); > #Set($LogToFileNamed , 'rt.log'); > Set($OwnerEmail, "[EMAIL PROTECTED]"); > Set($MyTicketsLength, 20); > > > 1; > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
