I don't want to create a user box on the exchange system and have RT fetch the mail.
We are having a hard time getting the exchange to send email to RT. I used MUTT to send an email to the email address configured in RT for the Queue, but getting this error: This is the error Mutt receives: Date: Wed, 26 Mar 2008 14:36:32 -0400 From: Mail Delivery Subsystem <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Subject: Returned mail: see transcript for details Auto-Submitted: auto-generated (failure) [-- Attachment #1 --] [-- Type: text/plain, Encoding: 7bit, Size: 0.4K --] The original message was received at Wed, 26 Mar 2008 14:36:32 -0400 from nelsoncentos.protus.org [127.0.0.1] ----- The following addresses had permanent fatal errors ----- <[EMAIL PROTECTED]> (reason: 550 Host unknown) ----- Transcript of session follows ----- 550 5.1.2 <[EMAIL PROTECTED]>... Host unknown (Name server: protusrt.com: host not found) [-- Attachment #2 --] [-- Type: message/delivery-status, Encoding: 7bit, Size: 0.3K --] Reporting-MTA: dns; nelsoncentos.protus.org Received-From-MTA: DNS; nelsoncentos.protus.org Arrival-Date: Wed, 26 Mar 2008 14:36:32 -0400 Final-Recipient: RFC822; [EMAIL PROTECTED] Action: failed Status: 5.1.2 Remote-MTA: DNS; protusrt.com Diagnostic-Code: SMTP; 550 Host unknown Last-Attempt-Date: Wed, 26 Mar 2008 14:36:32 -0400 [-- Attachment #3 --] [-- Type: message/rfc822, Encoding: 7bit, Size: 0.7K --] Date: Wed, 26 Mar 2008 14:36:32 -0400 From: root <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: testing User-Agent: Mutt/1.4.2.2i kuqdgvliuegvega ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Anderson Sent: Wednesday, March 26, 2008 1:16 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange Easiest way: Create a mailbox for RT's mail to go into. However you want to do this. Install Fetchmail onto your RT server. (yum has it) Configure Fetchmail to collect mail from your exchange server (POP3 or IMAP) Have your local MTA deliver the mail into RT. I've had that working for the last couple of years now. Around 20,000 tickets so far. The MTA I'm using is Exim, so I can use the exim filtering rules, through its .forward for RT. I'm afraid I've got no how-to written up, but there should be a reasonable amount of documentation out there on how fetchmail works. And there's documentation on how to get local mail into RT, using mailgate. The fetchmail config I have is (in .fetchmailrc, in the RT users home directory) set postmaster "rt" set bouncemail set no spambounce set properties "" poll your.pop3.server user 'rt' there with password 'changed to save my blushes' is 'rt' here Steve Anderson From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nelson Pereira Sent: 26 March 2008 16:20 To: rt-users@lists.bestpractical.com Subject: [rt-users] Intergrating wo MS Exchange Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. ________________________________ This email has been scanned by Netintelligence http://www.netintelligence.com/email ________________________________ BiP Solutions Limited is a company registered in Scotland with Company Number SC086146 and VAT number 38303966 and having its registered office at Park House, 300 Glasgow Road, Shawfield, Glasgow, G73 1SQ ************************************************************************ **** This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by BiP Solutions Ltd. E-mail monitoring/ blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents. ************************************************************************ ****
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