It's already there. Just don't grant rights to see and/or modify the field to other users. And I think it's even described in the doc.
http://search.cpan.org/~ruz/RT-Extension-SLA-0.01/lib/RT/Extension/SLA.pm#Access_control PS: Don't forget to write to rt-users or rt-devel lists. On Wed, Mar 26, 2008 at 7:10 PM, Carlos Silva <[EMAIL PROTECTED]> wrote: > Hi Ruslan, > > I've been charged with adapting our current RT infrastructure to better > meet our needs, and one of the requirements is support for SLA current > state tracking. > > I've seen two modules on CPAN (Business::SLA and RT::Extension::SLA) > that look promising, but they don't match our needs because from what > I've understood their SLA tracking is made at the ticket level while we > would need something at the queue level as we don't want the ticket > requestor to choose the ticket corresponding SLA, but in it being > associated with the queue. > > Do you have any plans to implement something like this for any future > versions, any suggestions on how to or accept patches for this? I'm > still getting my feet wet with RT. > > Thank you for your time, regards. > Carlos Silva > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
