Good mid-morning (my time), I am looking for a possible solution to what I see as a possible issue that may arrive in our use of RT.
A good Example would be a family Person email address Account Dad [EMAIL PROTECTED] dad Mom [EMAIL PROTECTED] dad Kid1 [EMAIL PROTECTED] dad Kid2 [EMAIL PROTECTED] dad That way when any one of them call and I enter any of those email addresses as the requestor it would be associated with the account 'dad' Is this possible? I haven't seen anything so far that makes it possible in searching the wiki or google that would apply to my situation. I found something that is LDAP based that might work, but we use NIS here at present and we are not integrating that with RT. We will wait until the new LDAP system is ready to do that. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
