Nelson, In the Rt book it states that "Modern Versions of Sendmail require all programs called from the /etc/aliases file to be symlinked into the /etc/smrsh/ directory. You will receive DSN:Service unavailable erros if you haven't done this."
Here is what they say to use to setup the link: ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh I only say tis since you show an error message from smrsh and in that there is a Service unavailable message. As for being hard to setup best Practical can answer that. It is an Open Source package and although the setup can be frustrating the end result is a very good product. If you haven't done so the book RT Essentials is a reccommended resource to have on the desk. At least you have something you can just grab and look through to give you an idea of what went wrong. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> "Nelson Pereira" <[EMAIL PROTECTED]> 3/28/2008 8:46 AM >>> Ok, almost there... I added "ALL:127.0.0.1" to the /etc/hosts.allow file, Added "@protusrt.com rt3test1" to the /etc/mail/virtusertable file. Sent email from user to [EMAIL PROTECTED] Maillog shows: Mar 28 08:37:30 nelsoncentos sendmail[3269]: m2SCbUvh003269: from=<[EMAIL PROTECTED]>, size=10773, class=0, nrcpts=1, msgid=<[EMAIL PROTECTED]>, proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.31] Mar 28 08:37:30 nelsoncentos smrsh: uid 8: attempt to use "rt-mailgate --queue Desktop --action correspond --url http://localhost"; (stat failed) Mar 28 08:37:30 nelsoncentos sendmail[3270]: m2SCbUvh003269: to="|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond --url http://localhost";, ctladdr=<[EMAIL PROTECTED]> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=40982, dsn=5.0.0, stat=Service unavailable Mar 28 08:37:30 nelsoncentos sendmail[3270]: m2SCbUvh003269: m2SCbUvh003270: DSN: Service unavailable Mar 28 08:37:30 nelsoncentos sendmail[3270]: m2SCbUvh003270: to=<[EMAIL PROTECTED]>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=42006, relay=qa-dev-mail1-1.protusfax.com. [192.168.2.30], dsn=2.0.0, stat=Sent (750871 message accepted for delivery) Mar 28 08:37:30 nelsoncentos smrsh: uid 8: attempt to use "rt-mailgate --queue Desktop --action correspond --url http://localhost"; (stat failed) So there's something wrong, for some reason it's not sending the email to RT yet I can access RT with http://localhost /etc/aliases has: rt3test1: "|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond --url http://localhost"; I also tried changing the http:// with the actual IP address of the box and still getting the same error about stat failed: Mar 28 08:45:16 nelsoncentos smrsh: uid 8: attempt to use "rt-mailgate --queue Desktop --action correspond --url http://10.98.7.206"; (stat failed) Any idea? How come this is so hard to get setup? This is a virgin Centos5 install...?!? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
