At the beginning of the logfile, you must have some more detailed information, try restart and check for permission problems! Torsten
Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne ________________________________ Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von joseph blase Gesendet: Montag, 31. März 2008 22:12 An: rt-users@lists.bestpractical.com Betreff: [rt-users] 500 Internal Server Error Hi list, We had our RT systems working for quite sometimes until recently we notice that if we access it's Ticket button it's being redirected(if it's the right term) to https://helpdesk.domain.com/Search/Build.html and throw out this "500 Internal Server Error" and error logs contain as follow: [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout (30 sec), referer: https://helpdesk.domain.com/ [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: incomplete headers (0 bytes) received from server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: https://helpdesk.domain.com/ [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: comm with server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout (30 sec), referer: https://helpdesk.domain.com/ [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: incomplete headers (0 bytes) received from server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: https://helpdesk.domain.com/ Although there's some listing coming on on google search for same error,there's no concrete answer so might as well try my luck here. We're using: RT 3.6.1 on Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3 OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 Server Thanks in advance, joseph
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