On Tue, Apr 1, 2008 at 7:23 PM, Ham MI-ID, Torsten Brumm < [EMAIL PROTECTED]> wrote:
> At the beginning of the logfile, you must have some more detailed > information, try restart and check for permission problems! > > Torsten > Hi Torsten, I restarted apache while tailing the logs but I doesn't spit out any error, what peculiar in our case though is it only give that 500 error code when you access the https://helpdesk.domain.com/Search/Build.html , that is after logging in selecting Tickets button. All the rest simple search/reply/update a ticket are working fine. Is there any timeout setting that I can change as what's this logs says? [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: idle timeout (30 sec), referer: https://helpdesk.domain.com/ Thanks for your time, --joseph > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann > (Vors.), Uwe Bielang (Stellv.), Dirk Blesius (Stellv.), Bruno Mang, Alfred > Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens > Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, > USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel > A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: > Klaus-Michael Kühne > > ------------------------------ > *Von:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *Im Auftrag von *joseph blase > *Gesendet:* Montag, 31. März 2008 22:12 > *An:* rt-users@lists.bestpractical.com > *Betreff:* [rt-users] 500 Internal Server Error > > Hi list, > > We had our RT systems working for quite sometimes until recently we notice > that if we access it's Ticket button it's being redirected(if it's the > right term) to https://helpdesk.domain.com/Search/Build.html and throw out > this "500 Internal Server Error" and error logs contain as follow: > > [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with > server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: > idle timeout (30 sec), referer: https://helpdesk.domain.com/ > [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: > incomplete headers (0 bytes) received from server > "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: > https://helpdesk.domain.com/ > [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: comm with > server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted: > idle timeout (30 sec), referer: https://helpdesk.domain.com/ > [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: > incomplete headers (0 bytes) received from server > "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer: > https://helpdesk.domain.com/ > > Although there's some listing coming on on google search for same > error,there's no concrete answer so might as well try my luck here. > > We're using: > > RT 3.6.1 > on > Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3 OpenSSL/0.9.8c > mod_perl/2.0.2 Perl/v5.8.8 Server > > > Thanks in advance, > > joseph >
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