Long time listener 1st time caller .... A few snippets of advice required please.
Ive just started at a new post and have been tasked to look after the RT system here. Its version 3.1.4 and fairly vanilla in setup. I intend to take this (2005) system and move it to the latest, with a hardware and OS/Db update as well. Im assuming that the upgrade to 3.6.6 (current) will be more or less painless (follow the guide), but I'd like some pointers to making changes thereafter in terms of custom forms for ticket submission (various custom fields) and any caveats anyone has .. MY RT history is one of installs and very simple setups of v3 RTs (on slackware - so I know how to mess with stuff) and a lot of time with RT2 back in the day. Any pointers will be much appreciated bert _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com