Robert Logan schrieb: > Long time listener 1st time caller .... > > A few snippets of advice required please. > > Ive just started at a new post and have been tasked to look after the RT > system here. Its version 3.1.4 and fairly vanilla in setup. > > I intend to take this (2005) system and move it to the latest, with a > hardware and OS/Db update as well. Im assuming that the upgrade to 3.6.6 > (current) will be more or less painless (follow the guide), but I'd like > some pointers to making changes thereafter in terms of custom forms for > ticket submission (various custom fields) and any caveats anyone has .. > > MY RT history is one of installs and very simple setups of v3 RTs (on > slackware - so I know how to mess with stuff) and a lot of time with RT2 > back in the day. > > Any pointers will be much appreciated >
OS? DB? Webserver? mod_perl? Clairvoyants not included.... cheers, Rainer _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
