At Wednesday 4/9/2008 02:09 PM, Aaron Sallade wrote: >Hi all, > >We are down to the last little hurdle for an import of 20,000 tickets >from a commercial system. I need to be able to set the Created date, as >opposed to it showing as created Now(). I currently have the value in >"Starts" so if it can be done from a scrip it may work, otherwise a >direct db change may be the only way to go. > >Ideas?
I'd say scrip or script - I don't believe you can modify the Created date through the web UI. As always, rather than direct database update, I'd recommend using the RT API and a Perl script, but in this case, you can probably get away with direct db update. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com