Not sure if this is the option I want, but here is what I need.
I have all emails from a specific Email address going to an UnAssigned queue. I need to set this up so that when I ticket is created in this queue, to send a notification to a group of privileged users. How could I do this? Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. <http://www.myfax.com/referral_program.asp> <http://www.myfax.com>
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