Mike, Pedro,
We use LDAP as well and the same setting (Set($AutoCreate, {Privileged => 1});) and it works well as far as getting the new user into the DB. All I have to do after that is put them in the appropriate group the they will HAVE some privileges. We don't grant many GLOBAL privileges so if someo wants to do something other than reply to email on their own ticket or see their own ticket, they have to be in a group. The problem I'm having with autocreate is that when an email address is added to some correspondence in the CC field, then RT adds the entire email address as a privleged user instead of unprivileged. Once that happens, they show up in a lot of drop-downs for watcher and then I have this unrelated "privileged" email address being offered as a possible USER ID for watchers and many of my regular users don't know which of the two IDs to select for that one person. It gets irritating and now I'm considering using SQL to get rid of them. Any ideas on a better setting for adding email addresses as "unprivileged"? Thanks Kenn LBNL On 4/11/2008 5:03 AM, Mike Peachey wrote: > Pedro Lobo S. da Rocha wrote: >> Right, I think I got it. But there's one thing. When I go to >> Configuration -> Groups -> "Select one group" -> Members, the >> auto-created user doesn't appears in the user's list so I can add him as >> a member. Do you know why this is happening? > > I'm guessing that you are not using: > Set($AutoCreate, {Privileged => 1}); > > which means that by default your new users are unprivileged. > > By default, lists of user in RT only include privileged users. This > means that you will need to search for the user and then, in the user's > information page, tick the "Allow this user to be granted privileges" > box. They should then show up in the groups selection list. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com