At Friday 4/11/2008 12:50 PM, Kenneth Crocker wrote: >Mike, Pedro, > > > > The problem I'm having with autocreate is that when an > email address is >added to some correspondence in the CC field, then RT adds the entire >email address as a privleged user instead of unprivileged. Once that >happens, they show up in a lot of drop-downs for watcher and then I have >this unrelated "privileged" email address being offered as a possible >USER ID for watchers and many of my regular users don't know which of >the two IDs to select for that one person.
>It gets irritating and now I'm considering using SQL to get rid of them. Kenn - don't do this!! You'll be sorry. Ruslan's Shredder is the safe way to remove unwanted user accounts. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
