On Apr 13, 2008, at 2:52 PM, Chris Haumesser wrote:
Hey everybody,I've been using RT for a number of years in various jobs, and it's a great tool. I'm trying to deploy it now for a somewhat novel use case (managing law review submissions), and I need some help with scripvoodoo. I'm not much of a perl guy, but I can kind of follow along. ;)We get dozens of submissions per day via email sent from an electronic service. The emails we get all come with headers from the service itself. The bodies of the messages are consistently formatted, and contain lines with information about each article, e.g. Title: Undue Influence and the Rise of Greedy Lawyers Author: John Q. Blowhard, Esq. You may contact the author at: [EMAIL PROTECTED] I'd like to have a scrip that will use regular expressions to extract the above information, and update the ticket appropriately. For example, I'd like the "Title" to become the subject of the ticket and the "Author" to become the requestor, with the email address set appropriately. Is this something that I can do with a scrip? Can anyone point me to some resources on how to extract info from the body of a ticket using regular expressions, and use that data to update ticket fields?
http://search.cpan.org/~falcone/RT-Extension-ExtractCustomFieldValues-1.6/ is likely what you want.
Best, Jesse
Many thanks! -C- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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