Ok, yes... ExtractCustomValues appears to be capable of doing what I want. I'm unclear on what I can put in the "script" field of the template. For example, here's what I've done...
1. Created template in my queue containing the following: ||Body|^Title:\s*(.*)|$self->TransactionObj->Set( Subject => $_ )|| 2. Created scrip in my queue: on create, extract custom values, my new template. 3. Send test messages; subject does not change, nothing in syslog. I have a feeling that the "script" field in my template isn't right. What can I put in this field??? Appreciate any pointers in the right direction... -C- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
