Hi, ok I have proven that I can successfully create a ticket remotely from the Exim server by cat'ing an email into rt-mailgate like this:
cat 1172082829.H159040P74283.mx.test.net |/usr/local/rt3/bin/rt-mailgate --queue General --action correspond --url http://rt3.test.net/ But still real email even if generated on the command line on the mail server isnt making it to RT... In my exim logs I see unroutable address. Whats the recommended config here to make this work? thanks Andy. ----- Original Message ----- From: Andy Smith To: rt-users@lists.bestpractical.com Sent: Wednesday, May 28, 2008 6:43 PM Subject: Not understanding initial email config :( Hi, Im new to RT and am trying to configure a pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to the general queue (creating a new ticket) but from the documentation Im really not understanding how this is meant to work. I have the RT server up and running on one server, and we have our live Exim SMTP running on another. On the RT box I have this in the site config PM file: Set($MailCommand , 'sendmail'); Set($SendmailArguments , "-bm -- [EMAIL PROTECTED]"); Set($SendmailPath, "/usr/local/sbin/exim"); and on the Exim box I have installed the RT binaries so I have the rt-mailgate script and put this into the aliases file: rt-general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt3.test.net/"; Is this really all I have to do?? So far it isnt working, but that doesnt surprise me much as I dont get how this can work :S However this alias syntax is totally new to me and seems quite odd :S I did see one or two things written about adding some special config into the exim MTA config file, but I dont really want to have to modify my live exim MTA config just cos I want to add a new queue to RT. Anyone that can help me out of my confusion would be greatly appreciated! thanks in advance, Andy.
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