Make sure that the mail account that is getting the email is also a user in rt
Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Smith Sent: Thursday, May 29, 2008 5:43 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Not understanding initial email config :( Thanks to all those who replied, I think fetchmail is a good alternative if you don't want to have to mess with your MTA config. Leading on from this, what permissions are necessary to set to allow rt-mailgate to create tickets in the queues and how can this be secured (simply without LDAP, spamassasin etc)? The default behaviour is that you get an error like: not ok - Ticket creation failed: No permission to create tickets in the queue 'Email' at /usr/local/rt3/bin/rt-mailgate line 111, <> line 1. Can I set this to only allow connections from localhost? I guess I can do this via httpd.conf, is that the best method? thanks! Andy. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com