Hello, I've been writing a Perl Catalyst application that uses the RT library to create, work on and resolve RT tickets. I'm making a call to RT::Ticket->create to create a ticket, passing the Queue, Subject, Requestors, Attachments in a hash.
Yesterday, when the form was submitted with a user's email address as the requestor, the Everybody group got added as the requestor for the ticket that got created. I checked the transactions and found that no AddRequestor transaction happened on the ticket, from which I deduce that the Everybody group got added as requestor during ticket creation. Anyone has any idea how this could have happened? Regards, Terence Monteiro. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
