Terence Monteiro wrote: > Hello, > > I've been writing a Perl Catalyst application that uses the RT library to > create, work on and resolve RT tickets. I'm making a call to > RT::Ticket->create > to create a ticket, passing the Queue, Subject, Requestors, Attachments in a > hash. > I'm using RT version 3.6.1-4 installed from the debian package, and mysql version 5.0.32-7etch1 installed again from the debian package. I've not added any overlay/vendor/local overlays for the RT::Ticket module. But I'm using the User_Local.pm and CurrentUser_Local.pm module overlays for auto create and canonicalize user info for LDAP posted by Philip Cole on your wiki at http://wiki.bestpractical.com/view/AutoCreateAndCanonicalizeUserInfo
> Yesterday, when the form was submitted with a user's email address as the > requestor, the Everybody group got added as the requestor for the ticket > that got created. I checked the transactions and found that no AddRequestor > transaction happened on the ticket, from which I deduce that the Everybody > group got added as requestor during ticket creation. > > Anyone has any idea how this could have happened? > > Regards, > Terence Monteiro. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
