Is there a way to upload files to RTFM (pdf manuals and such), in a similar manner to attaching files to a ticket?
In fact, if I could easily link pdfs from RTFM into tickets, that would be the best thing. I'd like to expand our ticketing site to be a full support site, which would include a doc repository. I'm hoping RTFM can do that so that I don't have to script something to auth against RT's user database so users can download things. Has anyone done something like this? Thanks! ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607
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