Whoops. I guess I just had to create the proper custom field. My bad, I'm new to RTFM.
However, I'm now having trouble including uploaded files into tickets. When I search on an article, put it into the "Include RTFM article" box, click Go, it updates the text of the ticket. But when I click Submit, I receive the following error. Any hints would be appreciated. error: RT::FM::Article::_UpdateTimeTaken Unimplemented in RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) context: ... 492: else { 493: my ( $package, $filename, $line ); 494: ( $package, $filename, $line ) = caller; 495: 496: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n"; 497: } 498: 499: } 500: ... code stack: /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm:496 /usr/lib/rt/RT/Record.pm:1462 /usr/lib/rt/RT/Ticket_Overlay.pm:2641 /usr/lib/rt/RT/Ticket_Overlay.pm:2557 /usr/lib/rt/RT/Interface/Web.pm:1496 /usr/lib/rt/RT/Interface/Web.pm:1446 /var/rt/html/Ticket/Display.html:145 /var/rt/html/Ticket/Update.html:214 /var/rt/html/autohandler:215 raw error <http://10.100.58.145/Ticket/Update.html#raw> RT::FM::Article::_UpdateTimeTaken Unimplemented in RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 129 HTML::Mason::Exceptions::rethrow_exception('RT::FM::Article::_UpdateTime Taken Unimplemented in RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) ^J') called at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm line 496 DBIx::SearchBuilder::Record::AUTOLOAD('RT::FM::Article=HASH(0xae7f040)', 0) called at /usr/lib/rt/RT/Record.pm line 1462 RT::Record::_NewTransaction('RT::FM::Article=HASH(0xae7f040)', 'Type', 'AddLink', 'Field', 'ReferredToBy', 'NewValue', 'fsck.com-rt://squee.tivo.com/ticket/7', 'ActivateScrips', '', 'TimeTaken', 0) called at /usr/lib/rt/RT/Ticket_Overlay.pm line 2641 RT::Ticket::_AddLink('RT::Ticket=HASH(0xac738b8)', 'Silent', undef, 'Type', 'RefersTo', 'Target', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Base', '') called at /usr/lib/rt/RT/Ticket_Overlay.pm line 2557 RT::Ticket::AddLink('RT::Ticket=HASH(0xac738b8)', 'Target', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Type', 'RefersTo') called at /usr/lib/rt/RT/Interface/Web.pm line 1496 HTML::Mason::Commands::ProcessRecordLinks('RecordObj', 'RT::Ticket=HASH(0xac738b8)', 'ARGSRef', 'HASH(0xac8888c)') called at /usr/lib/rt/RT/Interface/Web.pm line 1446 HTML::Mason::Commands::ProcessTicketLinks('TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'ARGSRef', 'HASH(0xac8888c)') called at /var/rt/html/Ticket/Display.html line 145 HTML::Mason::Commands::__ANON__('TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xab c6204)', 'TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255 eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249 HTML::Mason::Request::comp(undef, undef, 'TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /var/rt/html/Ticket/Update.html line 214 HTML::Mason::Commands::__ANON__('UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xac 2a794)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255 eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249 HTML::Mason::Request::comp(undef, undef, 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS H(0xac7d138)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /var/rt/html/autohandler line 215 HTML::Mason::Commands::__ANON__('UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa6 0de18)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1250 eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249 HTML::Mason::Request::comp(undef, undef, undef, 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^ J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461 eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461 eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa c7d138)') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 167 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH andler=HASH(0xac7d138)') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 817 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H ASH(0x953b914)', 'Apache2::RequestRec=SCALAR(0xad6575c)') called at /usr/bin/webmux.pl line 123 eval {...} at /usr/bin/webmux.pl line 123 RT::Mason::handler('Apache2::RequestRec=SCALAR(0xad6575c)') called at -e line 0 eval {...} at -e line 0 ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kimberly McKinnis Sent: Wednesday, June 04, 2008 4:57 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] uploading pdfs to RTFM Is there a way to upload files to RTFM (pdf manuals and such), in a similar manner to attaching files to a ticket? In fact, if I could easily link pdfs from RTFM into tickets, that would be the best thing. I'd like to expand our ticketing site to be a full support site, which would include a doc repository. I'm hoping RTFM can do that so that I don't have to script something to auth against RT's user database so users can download things. Has anyone done something like this? Thanks! ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607
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