Eric Tamme wrote: > I am approaching stopping spam from a different angle. Basically I have > setup my RT install so that you have an RT user to be able to submit a > ticket. > > For customers who dont have a username and send a support request via > email, I want to autoreply with a link that says some thing like > > "Could not load valid user! > > go to http://blah.foo.com and enter your customer ID to create your > support account" > > > Right now when I send email to from a non-valid user i get a response > "Could not load a valid user" ... im trying to figure out where in the > code that is, b/c it doesnt seem to be in a template anywhere.. > > I also dont think i can create a template/scrip for this b/c a ticket is > never acutally being created. > > Can some one tell me where/how i can accomplish this? > > Thanks
I found it ... /opt/rt3/lib/RT/Interface/Email.pm _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
