Not in a template. It's in the code, lib/RT/Interface/Email.pm. You would have to override the Gateway and _NoAuthorizedUserFound routines to customize the email.
It's not in a tempalte because this error does not get to the point where a template would be applied.
-lcm Quoting Eric Tamme <[EMAIL PROTECTED]>:
I am approaching stopping spam from a different angle. Basically I have setup my RT install so that you have an RT user to be able to submit a ticket. For customers who dont have a username and send a support request via email, I want to autoreply with a link that says some thing like "Could not load valid user! go to http://blah.foo.com and enter your customer ID to create your support account" Right now when I send email to from a non-valid user i get a response "Could not load a valid user" ... im trying to figure out where in the code that is, b/c it doesnt seem to be in a template anywhere.. I also dont think i can create a template/scrip for this b/c a ticket is never acutally being created. Can some one tell me where/how i can accomplish this? Thanks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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