Hi Steve. This is pretty simple. Add a comment and choose the "Status" "deleted"
Best Chris Steve Handscomb wrote: > Hi all, > > This is probably one of those times where I will press send, and about a > second get the answer myself, nonetheless my question is "How do I > delete a ticket?" > > I've checked and confirmed I do have the global right to DeleteTicket, > but I cannot find it anywhere; I am expecting it to be near to "Comment, > Reply, Resolve" but have searched high & low elsewhere. > > Could someone else point this out for me. > > (I realize that it doesn't actually delete it from the DB, merely marks > it as "useless" or somesuch) > > Thanks > Steve > > > Please consider the environment before printing this email. > > Disclaimer > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Alpha Aviation Group Limited. > > If you are not the intended recipient of this email and its attachments, you > must take no action based upon them, nor must you copy or show them to > anyone. Please contact the sender if you believe you have received this > email in error. > > We have taken precautions to minimize the risk of transmitting software > viruses, but we advise you to carry out your own virus checks on any > attachment to this message. We cannot accept liability for any loss or damage > caused by software viruses. > > Alpha Aviation Group Ltd is a registered company in England and Wales. > Registered Company Number: 05716948 > Registered Address: 1 Lumley Street, Mayfair, London, W1K 6TT. VAT Number: > GB 888 4787 37 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
