Display the ticket, go to the "Basics" menu tab link, and in the Status field change it to "deleted" (or "dead" I think it was in RT2).
Andy. [EMAIL PROTECTED] wrote: > Hi all, > > This is probably one of those times where I will press send, > and about a second get the answer myself, nonetheless my > question is "How do I delete a ticket?" > > I've checked and confirmed I do have the global right to > DeleteTicket, but I cannot find it anywhere; I am expecting > it to be near to "Comment, Reply, Resolve" but have searched > high & low elsewhere. > > Could someone else point this out for me. > > (I realize that it doesn't actually delete it from the DB, > merely marks it as "useless" or somesuch) > > Thanks > Steve > > > Please consider the environment before printing this email. > > Disclaimer > This email and its attachments may be confidential and are > intended solely for the use of the individual to whom it is > addressed. Any views or opinions expressed are solely those > of the author and do not necessarily represent those of Alpha > Aviation Group Limited. > > If you are not the intended recipient of this email and its > attachments, you must take no action based upon them, nor > must you copy or show them to anyone. Please contact the > sender if you believe you have received this email in error. > > We have taken precautions to minimize the risk of > transmitting software viruses, but we advise you to carry out > your own virus checks on any attachment to this message. We > cannot accept liability for any loss or damage caused by > software viruses. > > Alpha Aviation Group Ltd is a registered company in England > and Wales. Registered Company Number: 05716948 Registered > Address: 1 Lumley Street, Mayfair, London, W1K 6TT. VAT > Number: GB 888 4787 37 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
