On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: >>> 1) Is email completion supposed to work out of the box? > >> Are you talking about when adding people via the 'People' section of >> the ticket? If so, I've noticed that I used to be able to put >> usernames in the "Email" field, but now that doesn't work. > > You are correct. I'd love for this missing shortcut to return. >
Huh. I never knew that worked, but I don't find it objectionable. Can someone open a ticket? (Note that _autocomplete_ as such has never been in the core of RT. I think that was the original requestor's question.) >>> 2) It seems that the search feature used to (maybe I am wrong >>> here, or > maybe I customized something and didn't re-add it in) used to search > the >>> requestors field and the subject line, but now only searches the >>> subject > line? > >> In 3.8, the search feature appears to search Subject and Owner of >> Open > tickets. > > Verified that as well. I'd like to be able search requestors and all > tickets, not just open tickets. Perhaps this is just a bug. > This is definitely a bug. Please open a ticket and we'll try to sort it for 3.8.1 > > > James Moseley > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
