Jesse wrote: Subject: Re: [rt-users] 2 questions about RT 3.8
On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: >>>> 1) Is email completion supposed to work out of the box? >> >>> Are you talking about when adding people via the 'People' section of >>> the ticket? If so, I've noticed that I used to be able to put >>> usernames in the "Email" field, but now that doesn't work. > > You are correct. I'd love for this missing shortcut to return. > > >Huh. I never knew that worked, but I don't find it objectionable. Can >someone open a ticket? (Note that _autocomplete_ as such has never >been in the core of RT. I think that was the original requestor's >question.) I had the autocomplete extension installed previously. I think I misread an email and thought that it had been built in to RT core. I can install the extension again :) >>>> 2) It seems that the search feature used to (maybe I am wrong >>>> here, or >> maybe I customized something and didn't re-add it in) used to search >> the >>>> requestors field and the subject line, but now only searches the >>>> subject >> line? >> >>> In 3.8, the search feature appears to search Subject and Owner of >>> Open >> tickets. >> >> Verified that as well. I'd like to be able search requestors and all >> tickets, not just open tickets. Perhaps this is just a bug. >> > >This is definitely a bug. Please open a ticket and we'll try to sort >it for 3.8.1 :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com