Roedel, Mark wrote: > I do really like the built-in capability to create a related ticket, but > Dirk's patchset adds a couple of things to it that have been really > valuable to us: > > (1) The newly created ticket is preloaded with the contents of a > particular transaction, and
This is really important for me... as often the contents of the transaction I want to "fork" have attachments that I'd want to bring across as well, and doing this manually is more than just cut-n-paste.. > (2) You get to choose which queue the new ticket is going into. > > Yeah, we're only saving a bit of copying and pasting and a few clicks, > but streamlining a process is always nice, right? Definitely. > RT's callback capability made it pretty easy to convert Dirk's patches > into something that looks more like a standalone extension. Once we get > through the start of classes here, I'll package it up with some > documentation and an installer and make it available. Fantastic... really looking forward to seeing this! -- Cheers, David Nuix Pty Ltd Suite 79, 89 Jones St, Ultimo NSW 2007, Australia Ph: +61 2 9280 0699 Web: http://www.nuix.com Fax: +61 2 9212 6902 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com