If this is still on anybody's radar, I've finally gotten around to packaging the callbacks and related pages referred to below into a plugin for RT 3.8.x, and it's currently available for download from
http://www.letu.edu/people/markroedel/RT-Extension-ForkTicket-0.1.tgz If it looks like it's going to be useful beyond our campus, I'll start working on a more permanent download location. -- Mark Roedel Senior Programmer/Analyst - Web Services LeTourneau University -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roedel, Mark Sent: Friday, August 22, 2008 9:49 AM To: RT Users Subject: Re: [rt-users] Forking a ticket When we upgraded to 3.8.0, I reworked most of Dirk's forking patch into callbacks (I did keep the standalone select-queue page, although at some point I'd like to try eliminating that as well with some sort of ajaxy dropdown queue selector) so I wouldn't have to keep re-patching each upgrade. If there's interest, I can knock together some documentation and make my version available for download somewhere. -- Mark Roedel Senior Programmer/Analyst - Web Services LeTourneau University Longview, Texas USA -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes Sent: Friday, August 22, 2008 8:40 AM To: Jerrad Pierce Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Forking a ticket I've not tried Dirk's forking patch with 3.8.1 yet, but it worked very well in 3.6.5. I'm still working on testing my local mods on a test box before I do a full upgrade. Jerrad Pierce wrote: > List archives turn up these relevant threads: > > http://www.gossamer-threads.com/lists/rt/users/13402?search_string=for > k > > http://www.gossamer-threads.com/lists/rt/users/16845 > http://page.mi.fu-berlin.de/pape/rt3screenshots/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com