They can still search resolved by using a format like '<search term> resolved' I have the same issue, in which we need to search resolved tickets as it makes it much easier to find someone since most of the people that call us don't have a clue what their email is (hard to believe I know) or have 10 different emails that they give us
Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez Sent: Thursday, September 04, 2008 3:03 PM To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status I'd love to say I'd write the patch, but sadly Perl (or any coding for that matter) is not my strong point. Not from a lack of trying though, I went out and bought a Perl book just to help me understand RT better :) Unfortunately I haven't used it yet :( Oh well, I'll tell them they'll have to use the standard Tickets section for their searches going forward. Thanks Jesse for the quick response. Helmuth -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Thursday, September 04, 2008 5:58 PM To: Helmuth Ramirez Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote: > Hi everyone, > > A couple of my users noticed our newly upgraded version of RT (3.8.1) > handles the quick searches differently from past versions (3.6.3). When > they perform a Quick Search, it does not search on Resolved tickets > anymore. The quick search was how we were able to quickly pull up > historical resolved tickets. Is this something I can turn on globally > somewhere? I'd take a patch to make it configurable, but generally, we've found that more often than not, users want to search current tickets quickly. Limiting it to only open tickets makes the actual search much faster and less cluttered. > > > > Cheers! > > > > Helmuth Ramirez > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com