I'd be happy to try to make a change, but not even really sure where to begin. From what I could see (and I could very well be very wrong) it looks like it looks at what is included in @ActiveStatus' and not @InactiveStatus and would just need to look at both @ActiveStatus and @InactiveStatus. I will see if I cannot figure out how to do this, but it may be beyond what I know how to do at this point in my perl knowledge, either that or it might be some ugly hack that is by no means good code ;) LOL
Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Thursday, September 04, 2008 5:45 PM To: [EMAIL PROTECTED] Cc: RT Users Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote: > We are the same, much prefer searching for all unresolved and resolved > tickets in the quick search. The change has caused quite a bit of > abuse > at the sysadmin (me). > As I sad before, I'd love to take a patch :) Best, Jesse > Gordon > > > Helmuth Ramirez wrote: >> On our end when we're searching for a ticket, >> 99% of the time its to look for something that's already been >> done/resolved (end users calling for status, etc). >> >> Thanks >> Helmuth > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
