I can try that ... did you know if that changed in 3.8.0 to 3.8.1?
Do you know what the database schema upgrade in the UPGRADING.mysql is for? I haven't gotten through that step without errors, but 3.8.0. seems to work just fine without successfully getting through it. Thanks for the suggestions Trent ________________________________ From: Chris Nelson [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:46 AM To: Golemon, Buck Cc: Trenton Taylor; [EMAIL PROTECTED] Subject: Re: [rt-users] RT 3.8.1: "Tickets" interface logs you out I may be way off here (I'm a total newbie). But Todd Green wrote this a couple days ago - might this help? > Just hit and fixed this issue yesterday. My solution was to was to add > the following to > etc/RT_SiteConfig.pm > > Set($WebSessionClass , 'Apache::Session::File'); When I asked him what it was actually doing, this is what he said: >In my digging I determined that by default the sessions are being written to the SQL database. Notes from others having similar issues >indicated this might be part of the issue. My current production environment (3.4.2) writes the sessions to files instead of to the >database so I used the same option in the new environment as well. Sorry if that's not helpful. -Chris On Thu, Sep 11, 2008 at 1:30 PM, Golemon, Buck <[EMAIL PROTECTED]> wrote: So you think it's in regard to upgrading? I'll try with a fresh database and let you know how it goes. --Buck -----Original Message----- From: Trenton Taylor [mailto:[EMAIL PROTECTED] Sent: Thursday, September 11, 2008 10:26 AM To: Golemon, Buck Subject: RE: [rt-users] RT 3.8.1: "Tickets" interface logs you out A bunch of us have the issue but it's being ignored on the lists ... I think jesse considers it our problem for not upgrading correctly. I upgraded from rt 3.6.6 to 3.8.0 and ran the upgrade script at the end of the install ... no errors and no "log out" issues in the interface I then upgraded from 3.8.0 to 3.8.1 and ran the upgrade script that was mentioned at the end of the install ... no errors but am logged out on some web clicks. I went back to 3.8.0 and don't have any problems now ... Did you follow the UPGRADING.mysql document? I got errors when trying it. Nobody has responded to me on the list .. ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Thursday, September 11, 2008 9:17 AM To: [EMAIL PROTECTED] Subject: [rt-users] RT 3.8.1: "Tickets" interface logs you out After installing a new version of RT, I've noticed that whenever I click "Tickets" or interact with the query builder such that it reloads the page, it logs me out. I still remembers it's state after I log back in, but this is extremely annoying. Has anyone else had this problem? Please let me know if there's any other information you need. --Buck Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-10 7:00 PM _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.19/1664 - Release Date: 2008-09-11 7:03 AM Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you.
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