That's a feature that our users requested (to be more like bugzilla). I can't just remove it.
Is there a way to limit it to privileged users (a la 3.2.2)? Steve: how did you convert to a text box. Is it a straightforward patch? Thanks guys, --Buck -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Friday, September 12, 2008 1:28 PM To: Golemon, Buck Cc: Stephen Turner; [EMAIL PROTECTED] Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds. On Sep 12, 2008, at 3:50 PM, Golemon, Buck wrote: > Good call! It looks like all the users in the database are there. In > 3.2.2 this was only privileged users (~500 people). That worked fine. > Maybe this happened because a couple queues have given the Everybody > group the Owner privilege? > Exactly. > Do you know of a workaround? Remove the Everybody group's OwnTicket right is going to be the most straightforward. > > > I'd be nice if this were in javascript rather than cgi, to reduce page > reloads. O-well. Not trying to complain. > > Thanks! > --Buck > > > -----Original Message----- > From: Stephen Turner [mailto:[EMAIL PROTECTED] > Sent: Friday, September 12, 2008 12:42 PM > To: Golemon, Buck; [EMAIL PROTECTED] > Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds. > > > On Fri, 12 Sep 2008 15:14:16 -0400, Golemon, Buck <[EMAIL PROTECTED] > > > > wrote: > >> When I click Tickets in the RT interface, a mason_handler.fcgi is >> spawned that spins for 30 seconds before it returns my page. This >> also >> happens when I change the query at all (i.e. the page reloads). >> I'm using a database that's been updated all the way from 3.2.2. It >> works fine in all other respects. I've done the steps outlined in >> UPGRADING.mysql also. >> Can anyone help me figure out how to debug? I have no idea what could >> take so long. >> Thanks for reading, >> >> --Buck >> >> > > Buck, > > Are there a lot of people in the Owner drop-down list? > > Steve > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com