On Mon, 22 Sep 2008 10:35:01 -0400, Richard Hartmann <[EMAIL PROTECTED]> wrote:
> > So basically, parent/child sit between the strong Depend and the weak > Refer. Not sure if that is useful in any application, but I now know > that I don't need it for my workflows. > > > Thanks :) > Richard I think we've used parent/child to group tickets that refer to the same issue - for example an outage reported by several people. It makes it easy to locate all those tickets and send out a single reply to them all when the outage is fixed. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
