hi everyone! i finally got RT up and running the way i want it to, now i'm creating my queues and custom fields for each queues, but i can't help to wonder how i'm supposed to customize the layout of these fields when they show up on ticket creation forms or printed tickets?
i would certainly like to be able to group certain items together; for example, contact name, address, phone number etc.. all together, other related info together in the same area, etc... you surely get the idea. it appears to me like the only way to do this is to carefully plan out exactly in which order you create the custom fields so that they appear on the tickets in the order they were created? this is almost impossible, there must be a more granular approach that gives more control over this... :( i don't want my service work order tickets to have customer name at the top, then two unrelated fields, then customer address, then more unrelated fields, then customer phone number... know what i mean? i would like to be able to organize them in the same way the elements of the drop-down select boxes can be organized by assigning them an order value. please help! thanks a lot ppl! Gabriel Cadieux Systems Engineer & IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608-4635 Fax. (613) 830-5320 www.securetechnologies.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com