Dear Gabriel, > it appears to me like the only way to do this is to carefully > plan out exactly in which order you create the custom fields so that > they appear on the tickets in the order they were created?
I hope I understood you correctly. I am using RT 3.6.1 and I haven't seen a later version. But I guess there is not much difference. Go to Configuration --> Queue --> Choose you Queue --> Ticket Custom Fields where you can see all your "Selected Custom Fields". Behind each CustomField you can see "Move up" or "Move down" or both. With those you can easily list them the way you like. And to complete that. If you have a CustomField with defined values, you can sort them by assigning numbers in the first box called "Sort". Lowest numbers will be shown first, highest Numbers last. If you do that always leave some numbers inbetween, it might happen that you want to assign another value later :-) Hope that helps. Violetta -- ________________________________ creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com