Hello, we are running RT 3.6.3. Our users prefer have NotifyActor set to 1. But we now have the problem that AdminCc receive emails twice now when a ticket is updated which they have created themselves. How can we prevent this from happening?
Many thanks in advance Dorothea _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com