Mike,
As part of my troubleshooting process, I have tried to wipe my rt installation
and restart (I'm testing on a local VM, so not a big deal).
I have deleted my <$RT_HOME> (/srv/www/vhosts/rt.mbc.qld.edu.au/*). Is that
enough to reinstall from scratch or are there other things which should be
'tidied up'?
My Reinstall Process:
-installed rt3.8.1 as per instructions
-make initialize-database
-restarted apache2
(tested login as root/password, all works ok)
-Installed RT-Authen-ExternalAuth-0.06_02
-restarted apache
(left my RT_SiteConfig.pm unmodified to test 'local only' root/password again -
still works fine)
Modified my RT_SiteConif.pm file with :
Set( @Plugins,(qw(RT::Authen::ExternalAuth)));
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, { 'My_LDAP' => {
'type'
=> 'ldap',
'auth'
=> 1,
'info'
=> 1,
'server'
=> 'ldap.mbc.qld.edu.au',
#'user'
=> 'cn=ldaphelpdesk,ou=ldap,ou=lab,o=mbc',
#'pass'
=> '',
'base'
=> 'ou=lab,o=mbc',
'filter'
=> '(objectClass=Person)',
#'d_filter'
=> '(FILTER_STRING)',
'tls'
=> 0,
'net_ldap_args'
=> [ version => 3 ],
'group'
=> 'cn=GRP_Staff,ou=lab,o=mbc',
'group_attr'
=> 'groupMembership',
'attr_match_list'
=> [ 'Name',
'EmailAddress'
],
'attr_map'
=> { 'Name' => 'cn',
'EmailAddress' => 'mail',
'Organization' => 'l',
'RealName' => 'cn',
'ExternalAuthId' => 'cn',
#'Gecos' => 'sAMAccountName',
'WorkPhone' => 'telephoneNumber',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'
}
}
}
);
-restarted apache
-tested root/password (which should work as a local account)
I get this error in the browser:
RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
(/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 73)
If I go to http://rt.mbc.qld.edu.au (my default rt home), I go straight to the
dashboard, already logged in as root.
If I logout and try and login as a valid ldap user (bogust/bogust - see log
below) I get this error in the browser:
Can't call method "Disabled" on an undefined value at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 971.
(If I go to http://rt.mbc.qld.edu.au ( http://rt.mbc.qld.edu.au/ ) (my default
rt home), I get the login screen)
This is my rt.log:
Trace begun at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT.pm line 289
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x8244f698)', 'Transaction->Create
couldn\'t, as you didn\'t specify an object type and id') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Record.pm line 1439
RT::Record::_NewTransaction('RT::User=HASH(0x825b74ac)', 'Type', 'Set',
'Field', 'Name', 'NewValue', 'bogust', 'OldValue', undef, 'TimeTaken', undef)
called at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line
1496
RT::User::_Set('RT::User=HASH(0x825b74ac)', 'Field', 'Name', 'Value', 'bogust')
called at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 440
DBIx::SearchBuilder::Record::__ANON__('RT::User=HASH(0x825b74ac)', 'bogust')
called at
/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 32
HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x825b7608)',
'pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, 'pass', 'bogust', 'user', 'bogust')
called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Interface/Web/Request.pm line
176
RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x824a971c)',
'pass', 'bogust', 'user', 'bogust', 'CallbackName', 'Auth') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/share/html/autohandler line 253
HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x815f3550)',
'pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'bogust', 'user',
'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x824a971c)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x824a971c)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x80b26370)',
'Apache2::RequestRec=SCALAR(0x80fc77d4)') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148
eval {...} at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x80fc77d4)') called at -e line 0
eval {...} at -e line 0
[Thu Oct 23 06:12:34 2008] [error]: Couldn't get principal for not loaded
object (/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm:1113)
Trace begun at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT.pm line 289
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x8244f698)', 'Couldn\'t get
principal for not loaded object') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 1113
RT::User::PrincipalObj('RT::User=HASH(0x825b74ac)') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm line 971
RT::User::IsPassword('RT::User=HASH(0x825b74ac)', 'bogust') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 35
HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x825b7608)',
'pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, 'pass', 'bogust', 'user', 'bogust')
called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Interface/Web/Request.pm line
176
RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x824a971c)',
'pass', 'bogust', 'user', 'bogust', 'CallbackName', 'Auth') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/share/html/autohandler line 253
HTML::Mason::Commands::__ANON__('pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x815f3550)',
'pass', 'bogust', 'user', 'bogust') called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'bogust', 'user',
'bogust') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line
473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x824a971c)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x824a971c)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x80b26370)',
'Apache2::RequestRec=SCALAR(0x80fc77d4)') called at
/srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148
eval {...} at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x80fc77d4)') called at -e line 0
eval {...} at -e line 0
[Thu Oct 23 06:12:55 2008] [debug]: RT's GnuPG libraries couldn't successfully
read your configured GnuPG home directory
(/srv/www/vhosts/rt.mbc.qld.edu.au/var/data/gpg). PGP support has been disabled
(/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Config.pm:276)
I was wondering if it is something I have done (can't figure out what that
could be), or if the 'pre-release' 0.06.02 code has a bug.
I really do appreciate your time on this ..
Kind regards,
Michael.
Michael Mollard
Network Administrator
Moreton Bay College
[EMAIL PROTECTED]
http://www.mbc.qld.edu.au ( http://www.mbc.qld.edu.au/ )
Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801
Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au/ )
>>> Mike Peachey <[EMAIL PROTECTED]> 23/10/2008 12:43 am >>>
Michael Mollard wrote:
> Hi all,
> I'm an RT newbie, so be gentle with me.
>
> I have setup a functioning RT system (on SLES10sp2)
What version of RT?
> I have installed the RT::Authen::ExternalAuth 0.5. This creates a
> <$RT_HOME>/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
> I have edited that file with the correct site-specific ldap stuff.
>
> Now, what do I need to add to my <$RT_Home>/etc/RT_SiteConfig.pm to activate
> the LDAP stuff? Are there any other changes needed?
The file
$RTHOME/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm is not
part of the installation, it simply contains examples for you to paste
into your $RTHOME/etc/RT_SiteConfig.pm file.
You can alternatively choose to put a line in your RT_SiteConfig to
"include" the example file instead of just copying the lines out of it.
> The wiki articles (http://wiki.bestpractical.com/view/ExternalAuth) are
> helpful to a point, but the Post-Install section (which is apparently the
> crux of the setup) is too vague for an RT newbie.
I've just read it again and the instructions seem fairly clear. If you
can advise what is confusing to you, perhaps we can make it better.
If you are using RT 3.8.x then I recommend using this ExternalAuth
0.06_002 instead of 0.05 as it is a pre-release candidate for RT3.8
compatibility. 0.05 was written before 3.8 came out and so requires
tweaking before it will work properly with 3.8 and later.
You can get it here:
http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0.06_02.tar.gz
--
Kind Regards,
__________________________________________________
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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