I would try reinstalling GD::Graph from CPAN (forcing if necessary). Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade?
Janet Houser wrote: > Hi folks, > > I hope this is the right list to submit my quesstion. Sorry in advance > if it isn't. > > I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) > the output of ticket searches > I get the error "Graphical charts are not available". > > I looked in the archives and saw the following "Re: Hierarchy View in > 3.8" by Helmuth Ramirez. > Following this thread I did the following: > > - installed graphviz from http://www.graphviz.org/ using > yum install 'graphviz*' > > I got the error: yum install graphviz-php.i386 <-- missing dependency > graphviz = 2.16-1.el5 is > needed by package graphviz-php > > So I then - > > - downloaded the source from http://www.graphviz.org/ and installed it. > > - "yum install webdot" and did a > > perl -MCPAN -e 'install GraphViz' > > - ran the command "dot -c" in an xterm. > > rebooted the system and still no luck. > > I see the following in the apache2.access log file but nothing looks > like a glaring reason why > it won't graph: > > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET > /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status > > HTTP/1.1" 200 13787 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET > /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET > /NoAuth/css/print.css HTTP/1.1" 200 443 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js > HTTP/1.1" 200 6190 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET > /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js > HTTP/1.1" 200 1032 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET > /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET > /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls > HTTP/1.1" 200 2655 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET > /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET > /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET > /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET > /NoAuth/webrtfm.css HTTP/1.1" 200 513 > xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET > /NoAuth/css/calendar.css HTTP/1.1" 200 746 > > There doesn't seem like there needs to be an entry for this in the > RT_SiteConfig.pm file in order > to get this to work but I could be missing the bleeding obvious. > > All suggestions welcome! > > thanks. > > janet > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com