It won't hurt anything to set the DisableGD to undef anywhere in the SiteConfig (except the last line).. it can only help. Give it a shot, restart apache and tell me how it goes.
-----Original Message----- From: Janet Houser [mailto:[EMAIL PROTECTED] Sent: Friday, October 24, 2008 11:27 AM To: Eli Altman Cc: Drew Barnes; RT-Users@lists.bestpractical.com Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error Hi Eli, Thanks. I didn't modify my new SiteConfig file for graphing. Did I miss something? In my previous verion (3.6.5) I didn't have to add anything special for bar and pie graphs to work, so I assumed I didn't need any new graphing mods in my 3.8.1 Site config file. j > Janet, if after the SiteConfig mod you get "You've enabled GD, but we > couldn't load the module: xxx" then you need to reinstall GD::Graph as Drew > suggested. > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes > Sent: Friday, October 24, 2008 10:59 AM > To: Janet Houser > Cc: RT-Users@lists.bestpractical.com > Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error > > I would try reinstalling GD::Graph from CPAN (forcing if necessary). > Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade? > > Janet Houser wrote: > >> Hi folks, >> >> I hope this is the right list to submit my quesstion. Sorry in advance >> if it isn't. >> >> I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) >> the output of ticket searches >> I get the error "Graphical charts are not available". >> >> I looked in the archives and saw the following "Re: Hierarchy View in >> 3.8" by Helmuth Ramirez. >> Following this thread I did the following: >> >> - installed graphviz from http://www.graphviz.org/ using >> yum install 'graphviz*' >> >> I got the error: yum install graphviz-php.i386 <-- missing dependency >> graphviz = 2.16-1.el5 is >> needed by package graphviz-php >> >> So I then - >> >> - downloaded the source from http://www.graphviz.org/ and installed it. >> >> - "yum install webdot" and did a >> >> perl -MCPAN -e 'install GraphViz' >> >> - ran the command "dot -c" in an xterm. >> >> rebooted the system and still no luck. >> >> I see the following in the apache2.access log file but nothing looks >> like a glaring reason why >> it won't graph: >> >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET >> /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status >> HTTP/1.1" 200 13787 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET >> /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >> /NoAuth/css/print.css HTTP/1.1" 200 443 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js >> HTTP/1.1" 200 6190 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >> /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js >> HTTP/1.1" 200 1032 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET >> /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >> /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls >> HTTP/1.1" 200 2655 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >> /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET >> /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >> /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >> /NoAuth/webrtfm.css HTTP/1.1" 200 513 >> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET >> /NoAuth/css/calendar.css HTTP/1.1" 200 746 >> >> There doesn't seem like there needs to be an entry for this in the >> RT_SiteConfig.pm file in order >> to get this to work but I could be missing the bleeding obvious. >> >> All suggestions welcome! >> >> thanks. >> >> janet >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > -- > Drew Barnes > Applications Analyst > Network Resources Department > Raymond Walters College > University of Cincinnati > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com