Hi,
We are having some trouble with using RT. Here is what is happening: 1. Customer sends in email 2. Customer receives auto-reply from us 3. We reply to customer 4. Customer replies to our email 5. Immediately after customer replies to our email, they receive a blank email from us with previous correspondence There are 6 scrips we use (3 global and 3 queue specific) Scrip 1 Condition: On Create Action: Notify AdminCcs Template: Global template: Correspondence Stage: TransactionCreate Scrip 2 Condition: On Comment Action: Notify AdminCcs as Comment Template: Global template: Correspondence Stage: TransactionCreate Scrip 3 Condition: On Correspond Action: Open Tickets Template: Global template: Blank Stage: TransactionCreate Scrip 4 Condition: On Corresond Action: Notify AdminCcs Template: Correspondence Stage: TransactionCreate Scrip 5 Condition: On Create Action: Autoreply to Requestors Template: Auto Reply Stage: TransactionCreate Scrip 6 Condition: On Correspond Action: Notify Requestors Template: Correspondence Stage: TransactionCreate Please let me know if more info. is necessary. Thanks!!! Darren Azman Director of Business Development stickK.com, LLC tel: (866) 5-stickK ex.106 fax: (347) 584-1818
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