Right. I know about the permission. My concern is on notifying the current owner that the ticket has been stolen. Is there a way to send a message to the existing owner?
On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <[EMAIL PROTECTED]> wrote: > Chris- > > You will need to enable "StealTicket" right on the proper Q. You can > assign those permissions to users/groups or to a role. This is done under > the configuration/Queues section. > > Matt > > On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <[EMAIL PROTECTED]> wrote: > >> Is there a way to notify the owner of a ticket when it's stolen? >> >> We are a small shop and only a few of us have access to RT. When one of us >> needs a ticket from another's queue - the fastest way to do it is to just >> click "steal" - is there a better way to do this process? (BTW, for everyone >> that's not an admin they get a message that says "you can only take tickets >> that are unowned" when they try to just change the owner through Basics...). >> >> -Chris >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
