http://wiki.bestpractical.com/view/OnStealEnhanced
On Wed, Nov 26, 2008 at 5:33 PM, Derek Cunningham <[EMAIL PROTECTED]> wrote: > Hi, > I have been away from the lists for a few years. I just got RT 3.8.1 up and > running, and we are switching over from 1.0.7 (!). I miss a function from > 1.0.7 where, when a ticket was stolen, the old owner would get an email. I > found the archive here: > > http://www.gossamer-threads.com/lists/rt/users/79968?do=post_view_flat#79968 > > Without reposting the whole thing, that seems to bring up the issue, but I > don't see an actual fix in there. I also looked through the wiki, but again > I didn't find my fix. Assuming a ticket is owned by somebody (not Nobody), > when I 'steal' the ticket from them and reassign it, the notification only > goes to the new owner, not the old owner. Admittedly I'm new to scrips but > I don't see how to add this function. > > We are still in late 'setup and testing' mode on the new RT, so any advice > or maybe a config setting I missed will be accepted humbly. > > I am running RT 3.8.1 on Mac OS X 10.4. > > Thanks to everyone who has helped maintain RT over the years! > > Thanks, > -Derek > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
