Hi All, I want to write a scrip which will send a template upon ticket change status to "resolved". the template should be according to a transaction custom field value.
This should solve the need to re-write the same resolution answer over and over manually, by selecting the transaction CF value. For example: "Check Network connection" this should send the template "Check NW". I've tried to implement it but I failed to read the transaction CF value and I am seeking for any suggestion to implement this scrip. if any of you can share with us such written scrip it will be greatly appreciated. Thanks, Monti.
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