Hi Erik, Matt, i found my problem with your OwnerSummary. I tried to load directly the OwnerSummary into the RT At A Glance Page, but i think, you called it from Quicksearch like this: <& /Elements/OwnerSummary, cache => 'quick_search_queues', queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} }, conditions => [ {cond => "Status = 'new'", name => loc ('new') }, {cond => "Status = 'open'", name => loc ('open') }, {cond => "Status = 'stalled'", name => loc ('stalled') }] &> </&>
And, yes it is working now, but very, very slow ;-) But it works. Torsten ________________________________ Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Erik Peterson Gesendet: Donnerstag, 20. November 2008 22:45 An: matt wells; rt-users Betreff: Re: [rt-users] User Stats in a Queue?? Hi Matt, I have done this by modifying the quick summary box. You can see the results and grab my files at: http://elementalmarkup.com/ramblings/rt-owner-summary Unfortunately, I have no idea if this will work in all settings... A while ago, one other RT-User subscriber tried to use the files and was not ultimately successful, but they do work on my setup. Right now I'm running 3.6.6, but if memory serves me correctly, I was able to install it on a test version of 3.8 as well. I'd also be glad to describe what it is that I did that might help. _Erik On 11/20/08 12:19 PM, "matt wells" <[EMAIL PROTECTED]> wrote: We have a helpdesk that's going to giving out tickets to our Engineers. They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff. That way they can easily see that I have 876 tickets and can't take anymore. Has anyone formed a query that'll do that???? ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com