Works great. Thank you! Last thing... is there a way to put this in it's own box and not inside the QuickSearch box? Really, thank you guys. You guys rock.
On Fri, Nov 21, 2008 at 7:31 AM, Erik Peterson <[EMAIL PROTECTED]> wrote: > That is certainly true. I use the existing ³QuickSearch² element area and > provide a new definition for the Element that calls essentially exactly > what > Torsten mentions below (we have one extra ³active² status called > ³waiting²). > On my webpage, you there are two files and you do need both of them for > this > to work. > > Mine doesn¹t seem to affect the page load time too much... My ³Time to > display² is about 2.2 2.5 seconds and that¹s with a few extra saved > queries being shown and seven queues in my ³Quick Search². Not sure what > your setup is like that might cause it to be slow. I don¹t think I¹ve done > much that will change the speed like adding indicies or the such. > > _Erik > > > > On 11/21/08 4:34 AM, "Ham MI-ID, Torsten Brumm" > <[EMAIL PROTECTED]> wrote: > > > Hi Erik, Matt, > > i found my problem with your OwnerSummary. I tried to load directly the > > OwnerSummary into the RT At A Glance Page, but i think, you called it > from > > Quicksearch like this: > > > > <& /Elements/OwnerSummary, > > cache => 'quick_search_queues', > > queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists > > $unwanted->{$_->Name} }, > > conditions => [ {cond => "Status = 'new'", name => loc ('new') }, > > {cond => "Status = 'open'", name => loc ('open') }, > > {cond => "Status = 'stalled'", name => loc ('stalled') > }] > > &> > > </&> > > > > And, yes it is working now, but very, very slow ;-) But it works. > > > > Torsten > >
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